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SCA: Managed Services

PROBLEM STATEMENT

SCA needed a straightforward approach to connect with specialized ServiceNow consultants to enhance their ServiceNow capabilities. Faced with growing demands from their business operations, they sought to improve their ServiceNow functionalities to effectively meet these needs. 

SCA aimed to align their ServiceNow capabilities with evolving business requirements, ensuring they could efficiently support operational growth.

SCOPE

BUSINESS PROBLEM

BUSINESS PROBLEM

The provision of comprehensive ServiceNow support services including architectural advisory, platform reviews, functionality enhancements, and ongoing BAU support. The core focus is on strategic alignment of technology with business goals, optimised platform performance, enhanced functionality and user experience, and prompt resolution of operational issues. These services are tailored to foster efficiency, innovation, and sustained growth across the organisation.

BUSINESS PROBLEM

BUSINESS PROBLEM

BUSINESS PROBLEM

  

SCA needed an uncomplicated method to connect with specialised ServiceNow consultants for enhancing their ServiceNow capabilities.


The business faced increasing demands from their business operations, necessitating improvements in their ServiceNow capabilities to effectively meet these needs.


SCA sought to elevate their ServiceNow functionalities to align with evolving business requirements and ensure they could efficiently support operational growth.

VALUE DELIVERED

BUSINESS PROBLEM

VALUE DELIVERED

Agiro provided SCA with a straightforward solution to connect with specialised ServiceNow consultants, addressing their need to enhance ServiceNow capabilities. By understanding the increasing demands of their business operations, Agiro implemented improvements to ServiceNow, aligning its functionalities with SCA’s evolving business requirements. Through our Managed Service offering and portal, Agiro enabled SCA to easily log requests for enhancements and gain full visibility of all cases. This proactive approach allowed for efficient management and quick resolution of issues, ultimately supporting SCA’s operational growth.

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