Ready to kick off your digital transformation? Get in touch today!

Agiro
Agiro
  • Home
  • About Us
  • Professional Services
  • Advisory
  • Managed Services
  • Staff Augmentation
  • Case Studies
  • Contact Us

Herbert Smith Freehills: ServiceNow Advisory

PROBLEM STATEMENT

HSF faced significant challenges with their heavily customised, aging ServiceNow instance. They needed guidance on whether to initiate a new instance (Greenfield’s approach) or remediate the existing one.


The goal was to align with ServiceNow best practices, enhance platform maintainability, and improve incident vs. request management, ultimately uplifting service delivery and ensuring robust upgrade management.

SCOPE

OUR RECOMMENDATIONS

OUR RECOMMENDATIONS

Scattered and Mismanaged Data: The existing system had a large amount of untrusted, unused, and misused data, particularly in the CMDB.


Extensive customisations on the Task table and other areas deviated from best practices, complicating upgrades and maintenance.


Governance and Process Maturity: Lack of a centralised governance framework and inconsistent process management hampered efficient service delivery.

OUR RECOMMENDATIONS

OUR RECOMMENDATIONS

OUR RECOMMENDATIONS

Rebuild the platform from scratch to remove unnecessary customisations, improve data validity, and simplify processes.


Keep the platform as close to OOTB as possible to enhance scalability, maintainability, and ease of upgrades.


Establish robust governance to ensure consistent configurations and adherence to best practices.

VALUE DELIVERED

OUR RECOMMENDATIONS

VALUE DELIVERED

By implementing our recommendations, the organisation will achieve a streamlined asset management process, improving efficiency and accuracy in tracking and maintenance. Enhanced data accuracy ensures decisions are based on reliable information, minimizing errors and improving overall management. Leveraging ServiceNow’s out-of-the-box functionalities and best practices will optimize performance and scalability, reducing manual tasks, system failures, and risks related to data mismanagement. This approach will drive operational efficiency, positioning Herbert Smith Freehills to better adapt to evolving business needs and meet future demands with agility and confidence.

get in touch

contact us

Copyright © 2025 Agiro - All Rights Reserved.

  • About Us
  • Case Studies
  • Contact Us

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept