Charter Hall: Hardware Asset Management

Integrated Microsoft Intune with key IT management platforms, ensuring seamless data synchronization and improving operational efficiency.

Conducted a comprehensive review of CMDB data, validated its integrity, addressed discrepancies, and implemented corrective actions to enhance data accuracy and reliability.

Configured automated workflows and policies to manage the entire lifecycle of End-User Devices (EUD), from procurement to retirement, optimizing asset utilization and ensuring compliance with organizational standards.

The organisation faced challenges including scattered asset data, difficulty in accurately managing End User Device (EUD) information, and a lack of automation in asset lifecycle management.

These issues stemmed from managing assets separately, resulting in fragmented data and inefficient processes. Overcoming these hurdles required a comprehensive solution to unify asset data, improve accuracy, and introduce automation for streamlined operations.

Establish robust governance to ensure consistent configurations and adherence to best practices.