Work With Us

Role Overview:  

We are seeking for a highly skilled ServiceNow Developer to join our team.  

Roles and Responsibilities: 

• Develop, install, and troubleshoot ServiceNow applications 
• Integrate ServiceNow with other programs 
• Learn about the latest developments in one or more aspects of computer programming 
• Training, documentation, and support 
• Ensure that the software behaves as designed by testing it for bugs and performance during all stages of the development process 
• Develop, maintain, and extend a stable production, development and testing infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training 
• Develop, modify, and implement moderately to highly complex information systems that are thorough and accurate and conform to local and international security, data, and architectural standards 
• Code, test, debug, and document assignments of moderate to high complexity 
• Independently research and resolve more complex technical problems 
• A top level technical contributor in highly specialized phases of applications system architecture with strong technical (applications based) knowledge 
• May serve as project manager or team lead on complex projects 
• Based on customer requirements, formulates/defines systems scope and objectives 
• Research, develop, code, or modify architecture components that are well designed, efficient and conform to local and international security, data, and architectural standards 
• When assuming the project manager role, manage day-to-day project-related activities for projects of moderate to high complexity 
• Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow 

Must haves:  

• Minimum 3-5 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool  
• CSA (Certified System Administrator) certification 
• Strong knowledge in CMDB and Asset Management  
• Strong knowledge in Integration 
• Strong platform knowledge (flow designer, Business Rules, Script Include, client script, REST API etc) 
• Good knowledge in Identification/Reconciliation (A feature in CMDB)  

Good to have:  

• CIS ITSM certificate or any other CIS certificate.  
• CAD (Application Developer) certificate.  

About Us:  

• At Agiro, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era.  
• With dedicated Centers of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.  
• Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses. 

Role Overview:  

We are seeking for a Palo Alto Cortex Application Developer to be part of our dynamic team.  

Roles and Responsibilities:  

• Strong hands-on experience on Palo Alto Cortex Application and able to write complex playbooks.  
• Ability to create documentation for XSOAR playbooks.  
• Strong Cyber security skills with deep understanding of exploits, malware, ransomware, and etc. along with their creation and activation  
• Strong communication and collaboration skills Strong Analytical and problem-solving skills Proactive and highly self-motivated Consultative mindset, customer centric approach and quality focused  
• Ability to manage multiple tasks and responsive to customer need the ability to be a team player and skills to train other people in procedural and technical topics.  
• Consultative mindset, customer centric approach and quality focused  
• Ability to design systems which are scalable, high-available, secure, resilient.  
• Ability to enforce quality standards and deliver high quality products.  
• Ability to carry out root cause analysis and provide resolutions.  
• Experience with Functional Design; Technical design  
• Mature and effective time-management skills  
• Skills with solutioning functional requirements and system designs for non-functional  
• requirements  
• Skills with evaluating and making technology choices.  
• Create and present technical information in order to influence and gain the understanding of the business as well as technical roles across the organization.  
• Identify Newer technology platforms / Products to optimize performance, Aid newer  
• better models of business.  
• Participate in architecture and design reviews for projects that require complex  
• technical solutions.  
• Must possess plenty of knowledge in technical aspects of the project to be able to provide guidance, identify risks, and assess the technology infrastructure of the solution.  
• Work closely with UX/ UI experts to create an intuitive and state of the art user interface.   

Experience:  

• BS/MS in Computer Science, Other engineering/technical degree. 
• Experience as a Professional Services Engineer, Consultant, or IT/operations Engineering. 
• Must have Git/DevOps experience.  
• Programming experience in a higher-level language such as YAML, JSON, and Python  
• Drive to design new, innovative and disruptive solutions.  
• Ability to manage multiple tasks, projects, priorities and deadlines.  
• Excellent analytical, written and verbal communication skills in English.  
• Experience in speaking in front of partners and major customers.   

About Us:  

• At Agiro, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era.  
• With dedicated Centers of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.  
• Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses. 

Role Overview:  

We are looking for an AWS DevOps SME to be part of our team.  

What you’ll be doing – your accountabilities:  

• Identify Newer technology platforms / Products to optimize performance, Aid newer better models of business.  
• Drive Automation needs to enable faster Go to Market and reduce complex Man intrinsic functions.  
• Responsible for Product Evaluation, Perform POC / Pilot of such identified technology products / solutions / platforms and provide management insights to aid decision process.  
• Assist address complex issues that are seen on account of composite technology architecture that may be referred by Technology Services Team or Dev team from time to time.  
• Such issues can require re-engineering, recapitalization of working with product technology vendors and/or Introduction of different technology products.  
• Technology review and Validation including Application design review, Code review (for design), Infrastructure review, Hosting Review to enable optimized performance.  
• CI/CD (Continuous Integration/Continuous Delivery)  
• Provides high level mentoring to other team members by educating them on complex architecture approach across their respective business domains.  
• Create and present technical information in order to influence and gain the understanding of the business as well as technical roles across the organization.  
• Provide effective consulting on complex projects including RFP technical evaluations for an assigned business domain.  
• Research technologies and lead POC development, to ensure feasibility.  
• Participate in architecture and design reviews for projects that require complex technical solutions.  
• Ability to consult management and engineering teams with technical advice.  
• Must possess plenty of knowledge in technical aspects of the project to be able to provide guidance, identify risks, and assess the technology infrastructure of the solution.  
• Must have the confidence, credibility, and expertise to advise and guide the solution in the right path.  

The technical skills you’ll need to succeed:  

• Proven experience in engineering and cloud architecture design. 
• Experience in AWS services and resources like EC2, S3, VPC, ELB, Auto scaling,  
• RDS, SNS, IAM, EBS, ACL, Platform Security Event Logging solution, AWS Backup & Storage solution, AWS Key Management solution, AWS Digital Certificates management solution, WAF, Data Retention (IRP) Solution, Vulnerability Management solution, Vulnerability Advisory Monitoring, Patch management, Intrusion Detection Systems (IDS), Anti-malware solution, File Integrity Monitoring (FIM), DDOS protection solution, Define Git Flow/Repo Structure, Creation of landing zone, Enable Standard monitoring Event Configurations, Create Virtual Private Cloud configured to BT recommendations, and egress proxy, Git runners enabling CI/CD and automated testing, Route 53 DNS Hosted Zone creation and configuration, Enablement of Ansible to deploy the configurations.  
• Experience with Git, CI/CD pipelines – Mandatory. 
• Experience administering and deploying development CI/CD tools. 
• Experience in Linux / Unix administration. 
• Good hands-on technical person Experience with services like EC2, ELB, RDS and S3 Solid background in LinuxUnix and Windows server system administration. 
• Proficiency in writing InfrastructureasCode (IaC), using tools like CloudFormation or Terraform Experience using DevOps tools in a cloud environment, such as Ansible, Artifactory, Docker, GitHub, Jenkins, Kubernetes, Maven, and Sonar Qube Experience in setting up CICD pipeline using the Azure and AWS DevOps stack (AWS CodeBuild, AWS CodeDeploy, and AWS CodePipeline).  
• Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.). 
• Experience in troubleshooting distributed systems & AWS Infrastructure issues  
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance. 
• Ability to design systems which are scalable, high-available, secure, resilient.  
• Ability to enforce quality standards and deliver high quality products. 
• Ability to carry out root cause analysis and provide resolutions. 
• Skills with solutioning functional requirements and system designs for non-functional requirements. 
• Skills with evaluating and making technology choices. 
• Experience with Functional Design & Technical design / architecture of large-scale enterprise.  

The soft skills you’ll need to succeed:  

• Strong communication and collaboration skills  
• Excellent interpersonal communication. 
• Collaboration skills  
• Strong Analytical and problem-solving skills  
• Proactive and highly self-motivated Consultative mindset, customer centric approach and quality focused 
• Ability to manage multiple tasks and responsive to customer need the ability to be a team player and skills to train other people in procedural and technical topics. 

About Us:  

• At Agiro, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era.  
• With dedicated Centers of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.  
• Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses.  

Role Overview:  

We are seeking for an AWS DevOps Architect to join our dynamic team.  

What you’ll be doing - your accountabilities:  

• Responsible for the Architecture and Evolution of the Cloud (AWS) Infrastructure that enables Eagle-I business function. 
• Understanding of Various components & integration at the application level  
• Understanding of various security products such as ZScaler, Crowdstrike, QRadar, BAS tools.  
• Bringing together platforms and services managed by other teams, working with teams to connect on prem or cloud hosted platforms and services into the eco system.  
• The continuous improvement to the working practices and processes in use by the DevOps teams.  
• Provide high level mentoring to other team members by educating them on complex architecture approach across their respective business domains.  
• Ability to design systems which are scalable, high-available, secure, resilient.  
• Aware of the ITIL Processes, Problem Solving, Good Communication & team Player  
• Identify Newer technology platforms / Products to optimize performance, Aid newer better models of business.  
• Responsible for Product Evaluation, Perform POC / Pilot of such identified technology products / solutions / platforms and provide management insights to aid decision process.  
• Technology review and Validation including Application design review, Code review (for design), Infrastructure review, Hosting Review to enable optimized performance.  
• Research technologies and lead POC development, to ensure feasibility.  
• Lead the creation of technical design documents and lead the communication of the architectural vision across functional areas.  
• Participate in architecture and design reviews for projects that require complex technical solutions.  
• Must possess plenty of knowledge in technical aspects of the project to be able to provide guidance, identify risks, and assess the technology infrastructure of the solution.  

The skills you’ll need to succeed:  

• Design, implement and maintain security/infrastructure requirements for development / testing environment.  
• Help to drive architectural improvements and standardization for the infrastructure/security environments.  
• Develop and enhance automated processes to release innovative solutions into the live environment.  
• Writes documentation specific to the allocated/defined application, system or technology environment (e.g. requirements / functional specifications, designs, build documentation).  
• Engineering Expert - Cloud Network Engineering Responsible for design and implementation of public cloud networking solutions.  
• Understanding of the Security Domain.  
• Proven experience in engineering and cloud architecture design. 
• Experience & understanding of AWS and deploying application locally as well as on AWS  
• Proficiency with cloud networking models and connectivity, network security, virtualization, and cloud computing.
• Working experience with customers, consulting, team lead, configuring and fixing network infrastructure security products such as Firewalls, IDS, Web Proxies.  
• Experience of building security reference architecture for pure/hybrid cloud scenarios. Experience with Git, CI/CD pipelines and deploying development CI/CD tools.  
• Experience with Terraform, Ansible, python.  
• Proficient working in Linux.  

Experience:  

• BS/MS in Computer Science, Other engineering/technical degree.  
• At least 12 years in product management with 5 years leading high performance product management teams.  
• Background in networking and/or security. Prior leadership experience in B2B/Enterprise product management at large organizations or innovative start-ups.  
• Strong go to market and business analysis skills.  
• Inherent passion for cybersecurity and solving problems.  
• Drive to design new, innovative, and disruptive solutions.  
• Strong desire to take ownership of new technology products and their full life cycle.  
• Ability to manage multiple tasks, projects, priorities, and deadlines.  
• Excellent analytical, written and verbal communication skills in English.  
• Experience in speaking in front of partners and major customers.  
• Team player with a can-do approach.  
• Excellent people skills, team & culture mentality.  

About Us:  

• At Agiro, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era.  
• With dedicated Centers of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.  
• Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses.

Role Overview:  

We are looking for a Security Applications Support Group Specialist to be part of our dynamic team.  

What you’ll be doing – your accountabilities:  

• Through proactive and reactive management maintain the availability, integrity and confidentiality of the security platforms that we manage for BT Security.  
• Upgrade all management systems as/when required either by BT Security Product Line or due to vulnerability/bug fixes.  
• Monitor all management systems 24x7x365 and resolve any issues reported by monitoring systems within customer committed SLAs (Service Level Agreements).  
• Deploy new management systems as required by BT Security customers and BT Security Product Line.  
• Identify and implement platform improvement work – continuously improving platform and BT Security performance.  
• Remediate any platform vulnerabilities reported via penetration testing or vendor security updates.  
• Upgrade and patch underlying Operating Systems (Windows, Linux) to maintain the overall security and supportability of the platform.  
• Maintain firewall policies to permit access to BT Security managed devices only. All other platform access should be denied by firewall policy. Maintain firewall configuration to deny unauthorised platform access.  
• Renew license and support contracts with vendors as/when required by BT Security Product Line and specific platforms.  
• Customer Champion.  
• Solution Focused Achiever.  
• Bold Decision Maker.  

The skills you’ll need to succeed:  

• Check Point Multi Domain Security/Management.  
• Palo Alto Networks Panorama configuration and management, XSOAR and Prisma Access.  
• Fortinet FortiGate Firewall Configuration.  
• Fortinet FortiAnalyzer configuration and management.  
• Fortinet FortiManager configuration and management.  
• Cisco ASA configuration.  
• Cisco ISE (Identity Services Engine) configuration.  
• Internet Protocol Version 4. Networking and routing.  
• IT troubleshooting. Network troubleshooting. Firewall troubleshooting.  
• VMware virtualisation technologies i.e. vSphere, ESXi.  
• Linux Systems Administration.  
• Windows Systems Administration.  
• Unix/Linux shell scripting.  
• Excellent written and verbal communications.  
• ITIL (IT Infrastructure Library) – IT Operations experience.  
• Ability to learn new technologies without supervision. Self-driven learning.  
• Open Source technologies.  
• SIEM (Security Information and Event Management) systems.  
• Cloud Platforms – AWS, Azure, Google Cloud Platform etc.  
• Database systems administration – Microsoft SQL Server, MySQL etc.  

Experience you’d be expected to have:  

Mandatory:  

• A background in server and application management in a security environment.  
• Knowledge of IP networks and protocols.  
• In depth practical experience and knowledge of a range of specific vendor products related to role.  

Preferred: 

• Extensive experience working in a sensitive commercial environment with demanding SLA.  
• Experience in managing and delivery of customer solutions.  

About Us:  

• At Agiro, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era.  
• With dedicated Centers of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.  
• Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses.

Role Overview:  

We are looking for a Security Application Developer to join our dynamic team.  

What you’ll be doing – your accountabilities:  

• Assisting on deliverables based on the agreed roadmap.  
• Assist in understanding the customer requirements, decomposing these into stories for delivery across the engineering teams.  

• Working with SME’s across the security products to establish ways of gathering the data from the platforms as well as obtaining sample data to develop ingestion flows against.  
• Identify any visualisation and reporting requirements to support the product launch as well as the customer presentation layer.  
• Review the data and the volumes to be provided per customer/instance and project these volumes to manage the capacity of the platform.  
• Understand the principles of the CI/CD frameworks.  
• Developing the data ingestion flows for the data in the context of the ingestion framework in a CI/CD driven way.  
• Integration across multiple internal and externally hosted systems, owning and managing the interface.  
• Web service integration. 
• Data visualisation/dashboarding.  
• AnsIble Tooling for deployment automation. 
• Use of Git for source/version control.  

The skills you’ll need to succeed:  

Skills & Experience:  

• Linux  
• Development and deployment of Docker stacks or containerised applications  
• Experienced in Elastic and Elastic Common Schema (ECS)  
• NiFi flow development and CI testing  
• Agile development  
• Stakeholder management, Risk Management and Problem solving  
• Certificates and PKI/TLS  
• Effective Communication, including verbal, report writing and presentation skills  

Technical Skills:  

• Data analysis  
• Scripting:- Python, bash scripting  
• Revision Control System:- Git  
• Tooling:- CI/ CD Pipeline, AnsIble  
• Containers: – Docker/SWARM/Kubenetes  
• Applications: – NiFi, Elastic, Kafka, Redis, Rsyslog, Vault  
• Operating System:- OEL/RHEL/Linux  
• Understanding of Security Environment and tools  
• Cloud:- AWS/Azure  

Leadership accountabilities:  

• Customer Champion  
• Solution Focused Achiever  
• Bold Decision Maker  

Experience you’d be expected to have: External interaction:  

• External Customers via SOM/TAM communities.  
• Support teams/Application Support Groups.  
• Product teams for new product integrations.  
• SOC teams for use of the platform.  
• Vendors for product support.  

Timeframe:  

• Quarterly planned product launches to be supported across the team.  
• Sprint based deliveries.  
• UK working hours.  

Qualifications:  

• Typically qualified to degree level, or equivalent professional experience and/or with recognised qualifications.  

About Us:  

• At Agiro, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era.  
• With dedicated Centers of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.  
• Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses.  

• Solution Designer required to perform detailed design to support E2E integration with end customer's IT stack to support automation for "Service Request" raised by end customer on Telco's network services.  

• This e2e integration will involve, catalogue sharing with end customer and then initiating the transaction for the selected catalog item.  
• The integration will require APIGEE and eBonding with ServiceNow in some cases. This will also require integration with Telco's network provisioning applications.  

• OSS knowledge  
• Service fulfilment  
• Service assurance  
• ITIL process knowledge  
• APIGEE knowledge

• At Agiro, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era.  

• With dedicated Centers of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.  
• Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses.  

Role Overview:  

SAM is a fast-emerging discipline in which we help BT implement effective ITAM practices; optimise the use of our software assets; minimise operational, security & compliance risks; and maximise cost efficiency. You will be involved in resolving SAM queries from internal stakeholders including projects & transformation teams, and end-users. You’ll also be facilitating technical license support and ensuring software license subscription and maintenance renewals are optimised for spend, volume and duration.  

SAM Manager is a key enabler within BT SAM and is pivotal to ensuring that the team facilitates and aligns IT strategy with business needs.  

Accountable for the BAU administration of the SAM system/tool, with responsibilities including contract & license management, inventory management, routine/ad-hoc SAM compliance reporting, managing our software renewals agenda/calendar. Assist with contract and relationship management to optimise value creation for software licensing, maintenance, and services. Engage with resellers and procurement managers to gather and organise information related to software entitlements, deployment, and contracts.  

Experience required:  

Mandatory:  

• 5+ years’ experience within a dedicated Software Asset Management (SAM) team with demonstratable experience of managing software licenses & compliance; ITAM; contracts, amendments, order forms; software license/support renewals.  
• An IT software, hardware, or similar technical background  
• Advanced MS Office skills including Word, Excel, and PowerPoint  
• Excellent oral and written communication skills.
• Be able to simultaneously manage multiple SAM topics and find appropriate resolutions within agreed SLAs.

Desirable:  

• Practical experience in software asset management, license purchasing and recycling.  
• Experience with ServiceNow SAM tool.  
• Software catalogue maintenance.  
• Software renewal management.  
• Defining commercial management of software spend and identifying savings opportunities for renewals and software licensing.  
• Knowledge of vendor management function.  
• Knowledge of licensing and entitlements.  
• Creation and management of key documentation including purchase and ticket reporting, software compliance reporting, finance reporting, inventory reporting and any ad hoc knowledge base required to support key software stakeholders.    

About Us:  

• At Agiro, we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era.  
• With dedicated Centers of Excellence across the globe, we are enabled to deliver comprehensive, senior resourcing solutions of both onshore and offshore resources, allowing our clients to achieve maximum ROI while staying on budget.  
• Our focus is on delivering amazing end-to-end customer experiences. From cost engineering budgets to meeting time-sensitive deadlines, we strive to exceed expectations and add excellence-grade value to our clients’ businesses.