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Start your ServiceNow journey with us today

Join our elite group of Certified ServiceNow graduates. You’ll have the opportunity to work on real-life client projects and gain practical hands on experience taught by the best in the industry.

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Why train with Agiro?

Our ServiceNow training has 2 offerings –  Admin (over x 20 weeks) & Foundations (over x 25 weeks), you’ll finish knowing how to perform administration activities, basic development and the knowledge of how to harness the power of the platform!

All students will receive a free ServiceNow foundations exam voucher that will allow you to take your exams as soon as your training is complete.

Be trained by Big 4 consultancy experienced ServiceNow professionals with several real life hands on ServiceNow platform experience.

All students have the opportunity to join us as interns participating in global projects with access to our awesome team providing support and invaluable on the job learning. 

Exclusive session with leading ServiceNow executives, providing industry trends, project insights and ServiceNow paths to success.

  1. ServiceNow Fundamentals introduction 
  2. ServiceNow platform Overview 
  3. ServiceNow Navigation 
  4. Lists and Filters 
  5. Forms 
  6. Task management 
  7. Notifications overview 
  8. Reporting overview 
  9. Knowledge Management Overview 
  10. Service Catalog 
    1. Catalog overview 
    2. Catalog administration 
    3. Catalog Flow Designer 
  11. Flow Designer Overview  
  12. Data Schema Overview 
    1. Tables and Fields 
    2. Relationships 
    3. Schema map. 
  13. Access Control Overview 
    1. ACL definition  
    2. ACL evaluation
  14. Data Import 
    1. Data source 
    2. Import set 
    3. Coalesce 
  15. CMDB 
    1. CMDB overview 
    2. CI Definition  
    3. CI relationships 
    4. Dependency views 
  16. Platform scripting Overview 
    1. Client side 
    2. Server side 
  17. Migration and Integration Overview 
    1. Update set 
    2. SSO, LDAP overview 
    3. IntergrationHub Overview 
  18. Custom App 
    1. Application Scope 
    2. Studio 
  19. Events and Stats 
  20. Certification Preparation 
  1. Introduction to ServiceNow 
    1. Saas, PaaS, aPaas Overview 
    2. Agile Development Overview 
    3. What is ServiceNow  
    4. Key features and Advantages 
  2. Navigation 
    1. App Navigator 
    2. Global Search 
    3. Browsing through modules, lists etc 
  3. Tables ,List and Forms 
    1. Table/Module creation 
    2. Dictionary 
    3. Form/List configuration 
    4. Views 
  4. Data Migration 
    1. Update sets 
    2. XML 
  5. Dashboards and Reports 
    1. Create/ Modify Dashboards 
    2. Create/Modify reports 
  6. User Management 
    1. Create User 
    2. Manage profile 
    3. Groups and Roles 
    4. Delegate feature 
  7. Flow Designer  
    1. Components of Flow 
    2. Flow trigger 
    3. Actions 
    4. Action designer 
    5. Spokes 
  8. Service Catalog 
    1. Manage Catalog/Category 
    2. Creating Catalog Item/Record Producer/​ Order guide 
    3. Variable Sets, Catalog Client Scripts,​ UI policies 
    4. Availability Conditions 
    5. Catalog Flow 
    6. Approvals and Tasks 
  9. Knowledge Base Management 
    1. Create/Publish/Retire KB article 
    2. Manage Knowledge base 
  10. Scripting 
    1. Client Side Scripting 
      1. Client Script 
      2. UI script 
    2. Server Side Scripting 
      1. Script Include 
      2. Business Rules 
      3. APIs 
      4. Scheduled Jobs 
      5. Fix Scripts 
  11. Data Import/Export 
    1. Data Sources 
    2. Import sets 
    3. Transform maps 
    4. Transform Scripts 
  12. Notifications 
    1. Branding and Templates 
    2. Email Scripts 
    3. Event triggered notifications 
  13. Security 
    1. Access Control List (ACL) 
      1. ACL execution flow 
      2. CRUD operations 
      3. ACL roles, conditions and Scripts 
    2. Domain Separation Overview 
    3. Scoped Application Overview 
  14. Integrations 
    1. REST messages 
    2. SOAP Messages 
    3. IntegrationHub Overview 
  15. ITSM Fundamentals 
    1. Incident Management Overview 
    2. Problem Management Overview 
    3. Change Management Overview 
  16. CMDB 
    1. CI and CI Relationships 
    2. Dependency views 
    3. CI classes 
  17. Collaboration 
    1. Connect Chat 
    2. Follow a record 
  18. Virtual Agent Overview 
  19. Custom Application 
    1. Scoped and Global Apps 
    2. Cross Scope Privileges 
    3. Application Repository 
  20. Service Portal 
    1. Branding 
    2. Page Designer 
    3. Useful OOB Widgets 
    4. Building Custom Widgets 
  21. Debugging 
    1. Debugging Server Side Scripts 
    2. Debugging Client Side Scripts 
    3. ACL Debugging 
    4. Using Background Scripts 
  22. Best Practices 
    1. Coding Standards 
    2. Naming Conventions 
    3. General Best Practices 
  23. Review and Interview Preparation 
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Overview

Day 1:

Overview Of Service-Now
History Of The Tool
Architecture Of The Tool ITIL Basic
SAAS Basic
Key Application

Incident
Creating an incident, field level understanding,
Resolving an incident, Reopening an incident,
Moving incident to “awaiting problem” ,
closing an incident.

Problem
Creating a problem, field level understanding,
Relating incidents to problem, Solving a problem.

Change
Creating a Change, Field level understanding,
Closing a change.

Service Catalog
Concept of service catalog, creating a request,
creating a requested item, understanding of description, price.
Day 2/3:

Type Of Users
User Interface
Banner Frame,
Content and understanding of terms.

Application Navigator
Modules and Applications, searching.

Content Frame
Welcome page, homepage, service catalog

Form Header, Fields, Sections
List Title Bar, Breadcrumbs, Column Heading, Fields Searching Tools
List, Global text search, knowledge base, navigator filter

Self-Service
Knowledge Management Roles,
concept

Reports
Day4/5:

Design A Service Catalog
Understanding Different Fields

Concept
Creating Variable. Different Types Of Variables.
Understanding Of Order, Mandatory, Default Value
Create A Reference Field.
Day6/7:

Understanding Difference
Between Client Script And Business
Rule
G_form Concept
Get And Set Values.
Making A Field Readonly,
Mandatory, Visible
Concept Of UI Policy Designing UI
Policy And Client
Script
Difference Between UI Policy
And Client Script
Day 8:

Gliderecord Understanding.
Table Hierarchy
Sys Id Concept Understanding
Business Rule
Day 9:

Understanding Display
Business Rule
Debug Business
Rule(AddInfoMessage And Logs)
Script Includes
Async And Sync Difference
Day 10:

Day 10: Notification
Events And Queue
Email Templates
Day 11:

Sent/Outbox
Received/Inbox
Inbound Email Actions
Dot Walking Concept
Day 12/ 13:

Number Maintenance
List Of Records
Update Set(Creating And Migrating)
Understanding XML Concepts
UI Macro
Day 14:

HTML Concept
UI Page
Using UI Page In A Service Catalog.
Container Concept In Service Catalog.
Day 15:

UI Action Table Creation And Extension List View Of Records OOB Fields And “U_” Concept
Day 16/17:

Display Field Concept SLA Schedule And Business Day Concept
Day 18:

Workflow
Day 19/20:

Survey Data Source Transform Map Coalesce Concept
Day 21:

Localization Concept Enable Plugins Concept Of Web Service
Day 22:

Web Service SOAP Scripted Web Service
Day 23:

Data Policy Difference Between Data And UI Policy Debuggers
Day 24:

Delegate Views Relationships
Day 25:

Order Guide Record Producer
Day 26/27:

Discovery And CMDB JSON And Jelly REST Web Service
Day 28:

Cloning Resource Management
Day 29/30:

Interview Preparation Certification Preparation
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Target Market

Engineerings Who Provide Application Support

Project Managers
Graduate Pass Outs From A Similar Field Aspirants Who Want To Build A Career In

The Software Industry Software Developers

Testimonials

One thing that impressed me about this, is if I have a question (even before enrolling), there is always a quick response. I thoroughly enjoyed the course and the course materials.
Vyas Ponnanchery
Vyas PonnancheryTeacher
The course was well presented, easy to follow, and engaging. The interactive examples make the course material easier to grasp. I definitely recommend this course to anyone who wishes to learn. I did get tons of useful experience from the course and the instructor was great.
Ranjith B
Ranjith BTestimonial
I am happy with the detailed course materials provided to me and also happy with the interaction with the teacher at the institute.
Chris Pike
Chris PikeTestimonial
I am very thankful for Agiro institute's dedication to helping me grow my skills. Overall experience is very good. The guidelines given by the trainers were excellent. it’s my personal suggestion to join Agiro institute.
Colin Heine
Colin HeineTestimonial
I am absolutely delighted with the quality of training I have received from this institute. This constant and frequent communication has allowed us to answer each other's questions, reduce ambiguity. They were experienced, responsive, and on top of things. I would definitely use them again.
Lakshmikanth H A
Lakshmikanth H ATestimonial
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