Saas, PaaS, aPaas Overview​

Agile Development Overview​

What is ServiceNow ​

Key features and Advantages​

Navigation​

App Navigator​

Global Search​

Browsing through modules, lists etc​

Tables ,List and Forms​

Table/Module creation​

Dictionary​

Form/List configuration​

Views​

Data Migration​

Update sets​

XML​

Dashboards and Reports​

Create/ Modify Dashboards​

Create/Modify reports​

User Management​

Create User​

Manage profile​

Groups and Roles​

Delegate feature​

Flow Designer ​

Components of Flow​

Flow trigger​

Actions​

Action designer​

Spokes​

Service Catalog​

Manage Catalog/Category​

Creating Catalog Item/Record Producer/​
Order guide​

Variable Sets, Catalog Client Scripts,​
UI policies​

Availability Conditions​

Catalog Flow​

Approvals and Tasks​

Knowledge Base Management​

Create/Publish/Retire KB article​

Manage Knowledge base​

Scripting​

Client Side Scripting​

Client Script​

UI script​

Server Side Scripting​

Script Include​

Business Rules​

APIs​

Scheduled Jobs​

Fix Scripts​

Data Import/Export​

Data Sources​

Import sets​

Transform maps​

Transform Scripts​

Notifications​

Branding and Templates​

Email Scripts​

Event triggered notifications​

Security​

Access Control List (ACL)​

ACL execution flow​

CRUD operations​

ACL roles, conditions and Scripts​

Domain Separation Overview​

Scoped Application Overview​

Integrations​

REST messages​

SOAP Messages​

IntegrationHub Overview​

ITSM Fundamentals​

Incident Management Overview​

Problem Management Overview​

Change Management Overview​

CMDB​

CI and CI Relationships​

Dependency views​

CI classes​

Collaboration​

Connect Chat​

Follow a record​

Virtual Agent Overview​

Custom Application​

Scoped and Global Apps​

Cross Scope Privileges​

Application Repository​

Service Portal​

Branding​

Page Designer​

Useful OOB Widgets​

Building Custom Widgets​

Debugging​

Debugging Server Side Scripts​

Debugging Client Side Scripts​

ACL Debugging​

Using Background Scripts​

Best Practices​

Coding Standards​

Naming Conventions​

General Best Practices​