After the Agiro team successfully delivered the DVN2 Billing Phase 1 project they were asked to deliver Phase 2, this included an extension of Phase 1 capabilities including a contract management functionality.
Implementation of a custom billing management application in ServiceNow for the DVN2, CDN and MMC teams in Telstra
Customer billing site relocations , upgrades/downgrades etc. was managed via spreadsheets by DVN2 team
Manual management of CDN and MMC billing management by respective teams via spreadsheets
Increased efficiencies across several TBS teams enabling the automation and a single point of data management.