How Agiro further helped Telstra Broadcast System digitised their customer contract and building process.
After the Agiro team successfully delivered the DVN2 Billing Phase 1 project they were asked to deliver Phase 2, this included an extension of Phase 1 capabilities including a contract management functionality.

Scope:

Implementation of a custom billing management application in ServiceNow for the DVN2, CDN and MMC teams in Telstra

Business Problem:

  • Customer billing site relocations , upgrades/downgrades etc. was managed via spreadsheets by DVN2 team
  • Manual management of CDN and MMC billing management by respective teams via spreadsheets

Value Delivered:

  • Increased efficiencies across several TBS teams enabling the automation and a single point of data management.

Customer

Telstra Broadcast Systems

Industry

Telecommunications

Solution

ServiceNow Custom Application