After the Agiro team successfully delivered the DVN2 Billing Phase 1 project they were asked to deliver Phase 2, this included an extension of Phase 1 capabilities including a contract management functionality.
Scope:
Implementation of a custom billing management application in ServiceNow for the DVN2, CDN and MMC teams in Telstra
Business Problem:
Customer billing site relocations , upgrades/downgrades etc. was managed via spreadsheets by DVN2 team
Manual management of CDN and MMC billing management by respective teams via spreadsheets
Value Delivered:
Increased efficiencies across several TBS teams enabling the automation and a single point of data management.
