The start of Telstra Broadcast System’s Billing management journey. From spreadsheets to automation in 1 bold step.
The Agiro team was selected by Telstra broadcast services to completely automate, overhaul and digitise the DVN2 billing management process across the company via ServiceNow as the toolset.

Business Problem:

  • Customer billing for new service installation was managed via spreadsheets
  • No integration with Payment system which meant low confidence in billing data

Value Delivered:

  • Delivered multi-layered architecture in ServiceNow CMDB for management of services and products
  • Automated integration with Payment system called Flexcab
  • Automated new site installation process for DVN2 team

Customer

Telstra Broadcast Systems

Industry

Telecommunications

Solution

ServiceNow Custom Application