The Agiro team was selected by Telstra broadcast services to completely automate, overhaul and digitise the DVN2 billing management process across the company via ServiceNow as the toolset.
Business Problem:
Customer billing for new service installation was managed via spreadsheets
No integration with Payment system which meant low confidence in billing data
Value Delivered:
Delivered multi-layered architecture in ServiceNow CMDB for management of services and products
Automated integration with Payment system called Flexcab
Automated new site installation process for DVN2 team
