Problems:

• Manual spreadsheets used to maintain customer contracts   
• Too much manual work   
• Low visibility of data leading to missed billing and revenue due to contracts not getting updated appropriately 

Approach :

• Load and maintain core data in ServiceNow  
• Automate FX/ date calculations, contract extension and expiration monitoring 

Solution :

• Build integrations to load and maintain the core data in real-time  
• Build automation flows for billing generation  
• Create dashboards, and reports to track and maintain the status, expirations, charges, and credits for each vendor/customer 

Business and Customer Outcomes :

• Fully automated monitoring and billing process launched of all the contracts off all the TBS products  
• Reporting and Dashboards for Executive Leadership Team to provide real-time information and transparency across the business