Agiro and TBS teamed up to deliver a dynamic solution, ensuring that when the puck drops – NHL fans do not miss a beat.
TBS tasked Agiro to uplift their current NHL incident ticketing and resolution solution. Utilising their UX & CX capabilities, Agiro delivered an experience lead ServiceNow Portal enabling the simple, timely and efficient ability to manage their issue tracking process.

Scope:

The UI/UX design and Implementation of a custom IT Service management Service Support Portal in ServiceNow for the US based NHL channel/service provider.

Business Problem:

  • External access to raise and manage Incident tickets
  • Lack of communication and visibility of critical global outages

Value Delivered:

  • Single support portal to assist TBS and US based NHL broadcast teams to manage and centralise incident management and support related tickets.

Customer

Telstra Broadcast Systems

Industry

Telecommunications

Solution

ServiceNow Service Portal