Agiro and TBS teamed up to deliver a dynamic solution, ensuring that when the puck drops – NHL fans do not miss a beat.

TBS tasked Agiro to uplift their current NHL incident ticketing and resolution solution. Utilising their UX & CX capabilities, Agiro delivered an experience lead ServiceNow Portal enabling the simple, timely and efficient ability to manage their issue tracking process.


The UI/UX design and Implementation of a custom IT Service management Service Support Portal in ServiceNow for the US based NHL channel/service provider.

Business Problem:

  • External access to raise and manage Incident tickets
  • Lack of communication and visibility of critical global outages

Value Delivered:

  • Single support portal to assist TBS and US based NHL broadcast teams to manage and centralise incident management and support related tickets.


Telstra Broadcast Systems




ServiceNow Service Portal