TBS tasked Agiro to uplift their current NHL incident ticketing and resolution solution. Utilising their UX & CX capabilities, Agiro delivered an experience lead ServiceNow Portal enabling the simple, timely and efficient ability to manage their issue tracking process.
The UI/UX design and Implementation of a custom IT Service management Service Support Portal in ServiceNow for the US based NHL channel/service provider.
External access to raise and manage Incident tickets
Lack of communication and visibility of critical global outages
Single support portal to assist TBS and US based NHL broadcast teams to manage and centralise incident management and support related tickets.